86 per cent of people say that poor customer service affects their decision to make future purchases from a company and nine out of 10 people say it affects their perception of the business as a whole. Organisations that invest in their customer service make their interaction count. Where organisations need to be better at what they do whilst reducing costs can make themselves a step ahead of their competitors by focussing on their customer service.
Choose from a range of programmes from one off half – full day customer service programmes aimed at all staff to programmes that also include management development to ensure not only your staff are providing the right service but that managers are focussed on monitoring and continuously supporting their staff to achieve the best service.
To provide individuals with the knowledge and skills to deliver the best possible customer service every time.
This course can be run in house for up to 12 delegates as a stand alone workshop or as part of a combined learning programme.
We'd love to hear from you, so if you're interested in this course please either complete the enquiry form below, email us at firstname.lastname@example.org or give us a call on 0845 519 7864.
Course Enquiry Form
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